Customer Success

Invested in Your Success

We have been in business for 30+ years and realize that this would not be possible without being totally dedicated to the success of our customers. Whether you’re just getting started or have been in business for decades, we are here to help you.

Embroidery Systems training and support
Training and Support

We are here to support you. Not only do we provide training, but you can call us with any questions, send us your designs or pictures of sew-outs. Whatever you need, we’re here for you. 

Service

We have 4 offices across Canada and one in Puerto Rico to service customers. Our technicians have over 100 years of combined experience and provide service in English, French, and Spanish. 

Getting Started

Ready to turn your hobby into a business? Maybe you’re outsourcing your embroidery? Or looking to add additional services to your existing business? Whatever stage you’re at, we’re here to help.

Customer Success Story

Learn about Melco’s most northern user. Lena Davies runs a successful embroidery and apparel decorating business from Kugluktuk, Nunavut (60 KM north of the Arctic Circle)

Customer Testimonials

From the first day, I met Kai and everyone else at embroidery systems, they have been incredibly helpful with everything related to embroidery, from buying and figuring out how to use the Melco machines and software, to purchasing supplies. Their friendly demeanor and welcoming smile make every visit a pleasure. I can always count on them for excellent customer service and support for my company's embroidery needs. Overall, they are a fantastic company to work with and I highly recommend them.
Exousia Branding company logo
Exousia Branding
“I’ve purchased quite a bit of equipment from this company and always received top notch service. From my embroidery needs to heat transfer equipment and supplies, it’s great to work with a business that can provide equipment support as well as business supplies. I highly recommend Embroidery Systems Canada”
Cancorp company logo
CanCorp Branding
“Bruce, Kai and the team at Embroidery Systems Canada have been true vendor partners since day one. We got into the business in 2013 and knew very little about embroidery. Bruce went above and beyond to settle us into business, and that’s something we will never forget.”
Mad Monkey apparel
Mad Monkey Apparel
“Bruce, Kai and the team at Embroidery Systems Canada have been true vendor partners since day one. We got into the business in 2013 and knew very little about embroidery. Bruce went above and beyond to settle us into business, and that’s something we will never forget.”
Silver screen printing
Silver Screen Printing
Our company has been in the sports apparel business since 2017 but only bought our first two Melco EMT16 PLUS embroidery machines about 3 years ago. Two years later, we bought two more! And business continues to expand! Although the learning curve has been steep, these machines have proved to be resilient and efficient and have greatly added to our growing customer base. According to many of our clients, our embroidery with these machines is a “cut above”. What’s more… the Melco staff, from sales to tech support, are AMAZING! Jerdy Eastmond (our tech support from the Montreal area) has been incredible! Kind, patient, professional and totally efficient!—he never fails to provide support and to take the time to help us solve issues that might creep up. Purchasing these machines has been a game changer for our company and we are thrilled with how the whole process has played out. We would definitely recommend Melco to others.”
Troy hockey logo
Troy Hockey, Montreal
We at Hallmark Promotions want to sincerely thank you for all your work and help regarding our company's embroidery division! We are currently running six of your Melco EMT 16X machines, and have found them to be very efficient and reliable machines! However, we also know that a machine is not better than the follow-up service provided by the distributor. In this regard, Bruce, Chris and team, we are grateful for your friendly, helpful, knowledgeable, consistent, quickly responsive, and just all around stellar customer service!
Hallmark promotions company logo
Hallmark Promotions