Unlimited Phone & Email Support

We have offices across Canada and the Caribbean and technicians who can support you in English, French and Spanish. Every customer who purchases their Melco embroidery machines from us receives unlimited email and telephone support. Have a question about your machine? Need advice about a design? Curious what hoop works best with a garment? Call or email us. We're happy to help!

Machine Service

All of our technicians are factory trained, and have more than 100 years of combined experience both operating machines and servicing them. We can provide on-site service, virtual service, or we can repair your machine at any of our offices across Canada. We carry all parts necessary for all machines we sell.

  • We at Hallmark Promotions want to sincerely thank you for all your work and help regarding our company's embroidery division! We are currently running six of your Melco EMT 16X machines, and have found them to be very efficient and reliable machines! However, we also know that a machine is not better than the follow-up service provided by the distributor. In this regard, Bruce, Chris and team, we are grateful for your friendly, helpful, knowledgeable, consistent, quickly responsive, and just all around stellar customer service!
    Sam and Laura Petkau
    Hallmark Promotions, Chilliwack
  • Our company has been in the sports apparel business since 2017 but only bought our first two Melco EMT16 PLUS embroidery machines about 3 years ago. Two years later, we bought two more! And business continues to expand! Although the learning curve has been steep, these machines have proved to be resilient and efficient and have greatly added to our growing customer base. According to many of our clients, our embroidery with these machines is a “cut above”. What’s more… the Melco staff, from sales to tech support, are AMAZING! Jerdy Eastmond (our tech support from the Montreal area) has been incredible! Kind, patient, professional and totally efficient!—he never fails to provide support and to take the time to help us solve issues that might creep up. Purchasing these machines has been a game changer for our company and we are thrilled with how the whole process has played out. We would definitely recommend Melco to others.
    Jennifer Cyr-Devine
    Troy Hockey, Montreal

If your machine was purchased independently or from another dealer, we will provide limited telephone support for a fee, and we may require that you take the training and/or have your machine serviced by a technician before providing additional support.